Shipping policy
Last updated: May 8, 2026
At Vetara, we strive to provide a fast, secure, and reliable shipping experience for all customers.
Processing Times
All orders are processed within 1–3 business days after the order is placed.
Orders are not processed or shipped on weekends or holidays.
During periods of high demand, promotions, or product launches, processing times may be slightly delayed.
Shipping Times
Estimated delivery times:
United States
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Standard Shipping: 5–10 business days
Shipping times are estimates and may vary depending on location, carrier operations, and external circumstances.
Shipping Costs
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We offer free shipping on orders over $50 USD within the United States.
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Shipping costs for orders below this amount will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear after shipment.
Shipping Delays
Vetara Care is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Holidays
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Customs
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Circumstances outside our control
However, we will do our best to assist you with any shipping-related issues.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
We cannot guarantee address changes once an order has been processed.
Vetara Care is not responsible for orders lost due to incorrect shipping information provided by the customer.
Lost or Delivered Packages
If a package is marked as “delivered” but has not been received, we recommend contacting the shipping carrier directly first.
Vetara Care is not responsible for lost or stolen packages confirmed as delivered by the carrier.
Shipping Restrictions
We currently ship within the United States.
Shipping availability may expand in the future.
Contact
For questions regarding shipping or orders, please contact us at:
vetaracare@gmail.com
We typically respond within 1–2 business days.